第1个回答 2007-08-18
In order to become a qualified air crew, it had lofty aspirations and the greatest enthusiasm is far from enough, it should also be a higher quality of professional services and professionalism. An excellent addition to air crew must have a loving his job, but also warm and cheerful temperament, hardworking spirit, master passengers and communication skills.
A : Establish a commitment to serve the passengers. In practical work continuously enhance service concept and the sense of service. Market competition is the core of the competition. In order to win the competition in the market visitors, we must raise the awareness of service and service concept. Do a people-oriented human services, special visitors to Intimacy, enthusiastic visitors to the unusual service to ordinary passengers dedicated to the sick passengers carefully service to critical patient service passengers, visitors each as their relatives and friends, for the sake of tourists and young people to do good a friend, a good daughter, the elderly, children, the good aunts, with a sincere, warm the hearts of every one moved to tourists, so that each one passenger were satisfied with our services, so that every one of our visitors to the cheers! For every visitor to experience this, everyone can fly, regardless of where you are from, no matter what your age, we can be the most considerate and thoughtful service, a warm and pleasant ride airline flights.
2 : enhancing awareness and collective team honor. Because in every mission has been based on the completion of crew members between the coordination. The crew, led by long, all the crew members only together, and mutual assistance. In order to successfully complete the mission every time. V F # y d h : @ b / Q
3 : manly study hard and continuously improve service skills. As a stewardess on an airplane is not just a simple service, but need to master a lot of expertise and knowledge society, it can be said that we have to know on astronomy and geography, to get under various service skills and a belief in service, is not only beautiful outside America, but also rich in America because only in this way can we make our services into those bright blue sky in a most scenic routes.
4 : to have selfless spirit of dedication, good psychological quality and a strong sense of responsibility work. Only in this way can the work done : self-confidence, sincerity, enthusiasm and professionalism. This can be a critical moment in the past years, so witty, decisive, rational and proper solution to the problems faced by.
第2个回答 2007-08-18
Lofty goals and passion do not make a qualified flight attendant. High level of professionalism and hard working attitude are a must. An excellent flight attendant must have a warm and out-going personality, willingness to work hard, and skills of communication with air travel passengers, in addition to a passion for the job.
A：A customer-oriented concept. A service attitude has to be established and continuously cultivated. The key of market competitiveness is being competitive in service. The only way to win customers in a market is to improve our sense and understanding of customer service. Service must be focused on the customer, humanized and humane, which means both attending to customers of special needs as well as having hospitality to unusual customers,complete service to regular customers,care for sick customers, and patience with difficult customers. Every passengers should be treated as a part of our family and as friends. Think in their shoes. We should strive to be a good friend with youngsters, a daughter of elderlies, and a good aunt for children. We should use a heart of sincerety and warmth to touch every passenger, ensure everyone is satisfied with our service, and make everyone happy to cheer for our excellent service. We would like to make every passenger feel that 'everyone can fly'. Regardless where you're from or how old you are, you can fly Air China and feel the joy and friendliness of our most caring and all-encompassing service.
B：Growth of team spirit. Every successful flight is a result of cooperation and coordination among the crew members. Under the leadership of the capitain, all flight attendants must work in unision and with loving care for each other. This is the only way to achieve success during every flight.
C：Study hard on professional knowledge and continuously improve skills of service. A stewardess does not just perform a simple task, when providing the on-flight service，but must master many different professional knowledge and social skills. It can be said that we must knowt topics as classy as cosmotology and geography and as practical as tips of household chores and attitude of service. We do not just look pretty outside but have a big and beautiful heart. This is the only way to make our service the brightest view on the blue sky.
D：A selfishless spirit of devotion and strong will and sense of responsibility. This is the only way to achieve self-confidence, sincerety, hospitality, and professionalism so that we can stay calm in emergency and effective deal with every situation and resolve every issues with wisdom,decisiveness,and reason.本回答被提问者采纳