work material: 1. accept the answering advice from our guests 2. conmmunicate and try our best to get understanding from our guests at once.3. record the advice from our guests carefully.4. reflecting the situation we face in our work to our guiders and do the later work well.
1. answering the telephone politely
2 communicate well and welcome the guests well
3 talk with our guests carefully and politely and try our best to make them satisfied
4 protect the relationship between our guests and us and record the answers well
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