概况:随着人民生活水平的提高,人民对消费的需求也越来越
大,并且在物质消费的同时更追求一种精神享受,这就对酒店
服务业来说既是一种机会也是一种挑战,对酒店的服务水平也
有了更高的要求。同时,酒店的相继林立,带来了更多的同行
竞争,消费者有了更多的选择。我们酒店所在的宁波市区也涌
出了一批酒店,为了应对这风口浪尖的时刻,我们必须做出一
定调整才能适应新形势。
1,餐饮类包厢25个,其中有5个大包厢可以容纳25桌,
举办婚礼宴会等等。但是大包厢的舞台不是很高档,影像效果
也很差。主要以美食出名,吸引了一大批商务人士。该酒店没
有住宿服务。
2,一共有新的和旧的房间500多间,其中还有KTV
、健身房、桌球室、游泳池等娱乐健身场所,娱乐设施比较完
善。宴会最多可以容纳100桌。据客人反应该酒店服务周到,餐
饮味道好。
优势:有一定的知名度,装饰豪华,有会议室、宴会
厅以及桌球室、美容美发等设施,档次较高,满足追求气氛的
顾客。但是有客人反应服务人员态度较差,还闹过矛盾,也影
响了酒店在客人心目中的形象。
劣势:服务人员缺乏统一的培训,服务意识不高,导致客人对
服务的不满,间接影响酒店的声誉和营业额,拉低了酒店的竞
争力
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Description: with the improvement of people's living standard, people's demand for consumption is becoming more and more
Large, and at the same time of material consumption is more the pursuit of a kind of spirit to enjoy, this is the hotel
Services is both an opportunity and a challenge to the hotel service levels
Have higher requirements. At the same time, the hotel's lined up one after another, has brought more peers
Competition, consumers have more choices. Our hotel is located in the urban areas of ningbo also
Out a number of hotels, in response to the forefront of the moment, we have to make one
To adjust to adapt to the new situation.
1, 25 class dining boxes, one of the five big rooms can accommodate 25 table,
Wedding banquet, and so on. But the stage is not very big box of high-grade, video effect
Also have a poor sense of direction. Mainly in cuisine famous, attracted a large number of business people. The hotel didn't
Accommodation services.
2, a total of between the new and old room more than 500, including the KTV
, gymnasium, billiard room, swimming pool and other places of entertainment, fitness, entertainment facilities is complete
Be good. Banquet table can accommodate a maximum of 100. According to the guest should hotel service, meals
Drink taste good.
Advantage: has the certain well-knownness, luxurious decoration, meeting rooms, banquet
Hall and billiard room, beauty salon and other facilities, high level, satisfy the pursuit of the atmosphere
Customers. But there's a guest response service attitude is bad, also make antinomy, also
Rang the hotel image in the eyes of the guest.
Disadvantage: service personnel lack of unified training, service awareness is not high, lead to the guest
Services, indirect effects the reputation of the hotel and turnover, lower the competition of the hotel
For more
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