1、首先在手机上打开支付宝，在登陆页面点击登录遇到问题的选项，如下如所示。
/iknow-pic.cdn.bcebos.com/b3119313b07eca8029b2016c9f2397dda0448381"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b3119313b07eca8029b2016c9f2397dda0448381?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/b3119313b07eca8029b2016c9f2397dda0448381"/>
2、点击后，在三个选项中，选择找回登录密码，如下如所示。
/iknow-pic.cdn.bcebos.com/09fa513d269759ee24f45940bcfb43166c22df90"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/09fa513d269759ee24f45940bcfb43166c22df90?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/09fa513d269759ee24f45940bcfb43166c22df90"/>
3、点击进入后，输入支付宝账户名字以后，点击下方的下一步，如下如所示。
/iknow-pic.cdn.bcebos.com/e61190ef76c6a7efbe8393adf3faaf51f2de6697"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/e61190ef76c6a7efbe8393adf3faaf51f2de6697?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/e61190ef76c6a7efbe8393adf3faaf51f2de6697"/>
4、如果账户有绑定手机，系统会发送验证码到账户绑定手机，然后把正确的校验码输入即可，如下如所示。
/iknow-pic.cdn.bcebos.com/7a899e510fb30f248921d788c695d143ac4b0385"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/7a899e510fb30f248921d788c695d143ac4b0385?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/7a899e510fb30f248921d788c695d143ac4b0385"/>
5、然后系统会自动进行智能安全检测，如下如所示。
/iknow-pic.cdn.bcebos.com/5d6034a85edf8db1499f47ef0723dd54574e7483"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/5d6034a85edf8db1499f47ef0723dd54574e7483?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/5d6034a85edf8db1499f47ef0723dd54574e7483"/>
6、检测通过后，会跳转到身份验证的界面，绑定新银行卡，如下如所示。
/iknow-pic.cdn.bcebos.com/d4628535e5dde711fd61787da9efce1b9c16618d"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d4628535e5dde711fd61787da9efce1b9c16618d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/d4628535e5dde711fd61787da9efce1b9c16618d"/>
7、输入相应的正确信息，校验已绑定银行卡，如下如所示。
/iknow-pic.cdn.bcebos.com/730e0cf3d7ca7bcb2dd2ffa4b0096b63f724a88b"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/730e0cf3d7ca7bcb2dd2ffa4b0096b63f724a88b?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/730e0cf3d7ca7bcb2dd2ffa4b0096b63f724a88b"/>
8、系统会提示进入人脸校验的界面，按提示进行验证，如下如所示。
/iknow-pic.cdn.bcebos.com/024f78f0f736afc3a4a407eebd19ebc4b6451294"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/024f78f0f736afc3a4a407eebd19ebc4b6451294?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/024f78f0f736afc3a4a407eebd19ebc4b6451294"/>
9、人脸验证后，系统会提示进行回答提示问题的验证，点击下一步，如下如所示。
/iknow-pic.cdn.bcebos.com/d833c895d143ad4b02bd784b8c025aafa50f06ad"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d833c895d143ad4b02bd784b8c025aafa50f06ad?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/d833c895d143ad4b02bd784b8c025aafa50f06ad"/>
10、验证通过，就可以设置新登录密码了，如下如所示。
/iknow-pic.cdn.bcebos.com/cc11728b4710b9126753c875cdfdfc03934522ae"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/cc11728b4710b9126753c875cdfdfc03934522ae?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="
https://iknow-pic.cdn.bcebos.com/cc11728b4710b9126753c875cdfdfc03934522ae"/>