ä¸ãApology éæ
ããDear Mr. / Ms,
ããWe are sorry we cannot send you immediately the catalogue and price list for which youasked in your letter of March 10. Supplies are expected from the printers in two weeks and assoon as we receive them, we will send you a copy.
ããYours faithfully
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ããäºãExplanation 解é
ããDear Mr. / Ms,
ããI was very concerned when I received your letter of yesterday complaining that the centralheating system in your new house had not been completed by the date promised.
ããOn referring to our earlier correspondence, I find that I had mistaken the date forcompletion. The fault is entirely mine and I deeply regret that it occurred.
ããI realize the inconvenience our oversight must be causing you and will do everythingpossible to avoid any further delay. I have already given instructions for the work to havepriority and the engineers working on the job to be placed on overtime. These arrangementsshould see the installation completed by next weekend.
Yours faithfully
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