15 Five of us travelled to saigon in May 2009,staying at the Metropole twice, once for two nights and again later during our tour of Vietnam for another three nights.Before leaving Australia I organised through the hotel to be met by transport at the airport since with five travellling we needed room for luggage.I received a very prompt email response saying that this was confirmed and they looked forward to welcoming us. We arrived at the airport and were not met by anyone from the hotel, we found our own way there.Upon arrival we were greeted with efficiency but there was no appology for the lack of transport. This happened again second time visiting even after requesting transport again.Our queen superior rooms were clean and the bathrooms sufficiently appointed,no face washers and tissues weren't re-filled by housekeeping but happy with the well working cooling. Beds were quite hard and the pillows huge, none of our party of five were impressed with this lack of comfort but the bedding was clean.Room service is 24hrs which is perfect when arriving late in the evening if unsure about heading out so late on the first night.Breakfast offered everything that we expected so all were happy. Dinner at the hotel however isn't very satisfying, lots of menu items unavailable and god forbid if you order champagne, they have a good wine list but nothing was in the fridge so when ordered it would just be opened and put in a bucket of ice.Smokers being allowed everywhere made dining sometimes distasteful. The staff are very friendly but on returning to the metropole for the second time after spending a couple of weeks in five star accommodations the lack of professionalism and poor service standards are glearingly obvious. We had booked the same room types but the room we received second time round was smaller and not as bright, I paid $20 US extra per night to be upgraded to their suite. It was huge, had great view but again housekeeping didn't re-fill things."
16 I think the staffs at the front desks and at the lobby were very friendly, from the moment i stepped into the hotel lobby. The check-in took me rather long to get into my room, but there was no issue in regards to getting myself a comfortable room. When I thought that I got a room with good condition to stay in, it was found that the TV is not working and the air-con has a problem with water dripping. However, the maintenance guy came in pretty fast to fix the problems once after I gave the reception a call. From my opinion, I still these problems could have been fixed before handing the room for the guests to stay in. "
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