淘宝的退货寄回需要在退款详情页选择退货方式,填写快递信息后将快递寄出后,等待卖家退款即可。具体内容如下:
1、首先在淘宝里找到要退货的订单,点击一下退款中这三个字。
/iknow-pic.cdn.bcebos.com/96dda144ad345982f5bcc8ef03f431adcbef849c"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/96dda144ad345982f5bcc8ef03f431adcbef849c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/96dda144ad345982f5bcc8ef03f431adcbef849c"/>
2、接着就到了退款详情页,可以看到红色的字显示着我要寄件,点击一下。
/iknow-pic.cdn.bcebos.com/c75c10385343fbf28e258b5ebf7eca8065388f45"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/c75c10385343fbf28e258b5ebf7eca8065388f45?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/c75c10385343fbf28e258b5ebf7eca8065388f45"/>
3、可以决定自己的退货方式,将所有信息填写好后进行提交。
/iknow-pic.cdn.bcebos.com/c8ea15ce36d3d539852722be3587e950352ab0b0"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/c8ea15ce36d3d539852722be3587e950352ab0b0?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/c8ea15ce36d3d539852722be3587e950352ab0b0"/>
4、提交后的界面如下图,取件码最好不要透露给快递员,等快递员上门了再给。当然有问题了可以联系专属客服,如果不想寄了,在快递接单之前可以取消寄件。
/iknow-pic.cdn.bcebos.com/63d9f2d3572c11dfa8d1925e6c2762d0f703c24e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/63d9f2d3572c11dfa8d1925e6c2762d0f703c24e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/63d9f2d3572c11dfa8d1925e6c2762d0f703c24e"/>
5、当快递员取走物品后,退款详情页就会显示已取件成功的字样。快递员会告知要多少钱,然后点击一下在线支付。
/iknow-pic.cdn.bcebos.com/a8ec8a13632762d0f29089c2afec08fa513dc624"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/a8ec8a13632762d0f29089c2afec08fa513dc624?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/a8ec8a13632762d0f29089c2afec08fa513dc624"/>
6、将金额填写进去,然后支付一下就完成了。
/iknow-pic.cdn.bcebos.com/0ff41bd5ad6eddc4e10e998636dbb6fd536633e5"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/0ff41bd5ad6eddc4e10e998636dbb6fd536633e5?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/0ff41bd5ad6eddc4e10e998636dbb6fd536633e5"/>
7、接着就会看到退款详情页有了快递的编号,等快递寄回到卖家那里等着退款就可以了。
/iknow-pic.cdn.bcebos.com/9e3df8dcd100baa150646ac64810b912c8fc2e06"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/9e3df8dcd100baa150646ac64810b912c8fc2e06?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/9e3df8dcd100baa150646ac64810b912c8fc2e06"/>
注意事项:
1、退货首先要注意的是淘宝退换货是支持7天无理由退换货的.。不能超过7天.如果实在是有特殊的情况,要联系客服先沟通。前提商品不能有破损,不能有异味,要保持商品的完整。
2、如果商品有破损或者是有什么问题,要联系客服协商解决。实在是协商不了的可以投诉。
3、退货要及时去申请退款,超时申请不了退款。快递选一般比较常见的,因为如果有什么问题常见的快递比较好解决。