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以下是摘自《Ei》1992年年刊P2890页中的一段文摘正文，请注明①—⑩各数字项代表的含义。（10分）
030395①Managing software products and process②. The software crisis is not a problem than can be solved by traditional engineering methods. It has introduced an additional level of complecity in product development. This has lead to an environment analogous to a software depression of long duration and with poor prognosis of recovery. One of the first challenges lies in finding an estimating method to insure that everything that needs to be included in the estimate of software development costs are identified. Management must implement a comprehensive metrics program. The pragmatism is to minimize the risk in the software development process. Another first step in establishing a good software management program is to develop a software configuration management plan and a software quality assurance program. The development of training programs for software engineers cannot be over emphasized. Modern management methods must be applied to the software development in order to keep a competitive position in the world③. 13 Refs④. English⑤
Richards, Thomas C⑥.(Univ of North Texas , Denton, TX, USA)⑦. Proc Proj Manage Inst Annu Semin Symp Managing for Quality⑧, Proceedings of the 1991 PMI Annual Seminar/Symposium, Dallas, TX, USA, Sep 27-Oct 2 1991⑨. Published by Project Management Inst, Drexel Hill, PA, USA, 1991 p 180-184⑩.