This overall return rate, based on personalized print, should also factor in the costs of developing the content and designing the personalization rules. Certainly, creating content for communications with a high level of personalization will require additional investment on the part of sellers. However, organizations that leverage a content repository have the ability to reuse content across a wide range of marketing and sales activities. Sellers can also leverage variable data personalized printing to reduce the costs of collateral fulfillment by providing collateral materials “on-demand” to those who express interest.
E-mail Marketing
Much like printed dire ct mail, o p t-in e-mail-based campaigns can be a very effective method of communicating with customers. First, the co s t of executing an e-mail campaign is extremely low compared to other communication channels. Gartner Group estimates t h at e-mail costs about $5 to $7 per thousand versus printed dire ct mail, which can range from $500 to $700 per thousand. Along with sender anonymity and readily accessible e-mail databases, low cost is a large part of the reason t h at spam (unsolicited e-mail) has become such an issue.
While spam e-mail certainly has some detrimental impact on the overall effectiveness of e-mail, permission based e-mail still remains efficient and effective. Gartner analysts validate that permission-based and opt-in marketing strategies are critical to higher e-mail response rates.
In general, they assert that response rates measured by action taken from direct mail are the same as e-mail, hovering at 1 percent. On permission-based e-mails, the average click-through rate is between 6 and 8 percent.
Like many of the other forms of customer communication, the keys to successful e-mail marketing lie within the following factors:
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